“From what it was like a year ago, it’s been a complete transformation and everybody is thrilled to bits with it.” Susan Nash. Project Manager, Forestry Commission Scotland

Transforming two Forestry Commission Scotland visitor centres to boost visitor numbers and increase revenue.

  • footsteps Transforming two Forestry Commission Scotland visitor centres to boost visitor numbers and increase revenue.
  • commercial Steady income created through lease of management and maintenance and new parking facilities
  • trophy A 5 Star Visit Scotland rating was achieved by The Lodge
  • money Turnover increased by 6.73% from 2013 to 2014
  • regeneration David Marshall Lodge awarded Gold Award for Green Tourism
  • regeneration Queen's View Visitor Centre awarded Silver Award for Green Tourism

Delivery team

Project statistics

Sector:Heritage
Budget:£3.3 M (Total) £2.3 M (Lodge) £1 M (Visitor Centre)
Frameworks:Major Works, Project Management and Quantity Surveying
Feasibility and Planning:Lodge - November 2011 to September 2012 (43 weeks)
Feasibility and Planning:Visitor Centre - February 2013 to September 2013 (34 weeks)
Construction:Lodge - completed on 19th August 2013 (38 weeks)
Construction:Visitor Centre - completed on 27th May 2014 (34 weeks)

Project review

Project performance

  • Local labour employed within 40 miles of the site

    70%
    users
  • Waste diverted from landfill

    80%
    waste
  • Apprenticeship weeks on site

    58 weeks
    footsteps
  • Project spend that was kept in the local community

    93%
    commercial

Client Satisfaction

Defects

0/10

Service

0/10

Product

0/10

Health & Safety

0/10

Team review

“The Lodge was costing a lot money in maintenance while the shop and cafe were losing money. Since the refurbishment we now lease the entire management and maintenance of the building including the shop and cafe so they are providing us with a steady stream of income. Most importantly our visitors have welcomed the new look and improved offer. The facility was awarded a 5 Star visitor attraction grading which we are delighted about and work closely with staff, operators and volunteers to ensure we continue to maintain a quality visitor experience.”
Liz Walker
“The extended time taken in pre-construction, particularly during the feasibility and concept design stages in defining the client’s requirements, proved invaluable when ensuring the project delivery achieved the client’s objectives. We had a Contractor led design team who went that extra mile to ensure the correct balance was achieved between available budget and client aspirations.”
Euan Matheson
“Both The Lodge and Queen’s View are one-offs, but they have provided the client with baselines for any future visitor attractions that may be produced in the future. Minor works that were carried out during The Lodge were the creation of a wildlife hide and standardised toilet blocks. Two of the toilet modules have been installed in Forestry Commission sites at Ardentinney and Slattadale. The wildlife hide will be replicated across other Forestry Commission sites in the future.”
Andy Tunaley

Liz Walker

Communities, Recreation and Tourism Manager at Forestry Commission Scotland
Liz Walker
“The Lodge was costing a lot money in maintenance while the shop and cafe were losing money. Since the refurbishment we now lease the entire management and maintenance of the building including the shop and cafe so they are providing us with a steady stream of income. Most importantly our visitors have welcomed the new look and improved offer. The facility was awarded a 5 Star visitor attraction grading which we are delighted about and work closely with staff, operators and volunteers to ensure we continue to maintain a quality visitor experience.”
Liz Walker

Euan Matheson

Head of Building Consultancy Scotland at Pick Everard
Euan Matheson
“The extended time taken in pre-construction, particularly during the feasibility and concept design stages in defining the client’s requirements, proved invaluable when ensuring the project delivery achieved the client’s objectives. We had a Contractor led design team who went that extra mile to ensure the correct balance was achieved between available budget and client aspirations.”
Euan Matheson

Andy Tunaley

Commercial Manager at Robertson Scotland
Andy Tunaley
“Both The Lodge and Queen’s View are one-offs, but they have provided the client with baselines for any future visitor attractions that may be produced in the future. Minor works that were carried out during The Lodge were the creation of a wildlife hide and standardised toilet blocks. Two of the toilet modules have been installed in Forestry Commission sites at Ardentinney and Slattadale. The wildlife hide will be replicated across other Forestry Commission sites in the future.”
Andy Tunaley

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